Most questions may be answered below. If not, please contact us.
Q: What are your office hours?
A: Our offices are typically open Monday-Friday 10-6 and Saturday 9-1.
Q: How do I schedule an appointment?
A: You may reach us by telephone, but we have other options at Contact Us.
Q: How do I complete my registration forms before I go to my doctor’s office?
A: We request that all necessary information is received 24 hours prior to your scheduled appointment, if possible. Save time and resources by completing our Patient Registration Form.
Q: What do I need to bring for my first appointment?
A: Bring your insurance card, driver license or picture ID, any pertinent medical records, including most recent laboratory and x-ray results and a list of your current medications. If you have not completed them online, please arrive 30 minutes before your appointment to complete necessary paperwork
Q: What types of insurance do you accept?
A: We accept all major health insurance payers, including United Health Care, Oxford, Aetna, Blue Cross / Blue Shield and Medicare.
Q: How long will it take me to get an appointment?
A: We usually have same day appointments.
Q: What is your office policy regarding Co-Pays, etc?
A: Please see our Finance Policy.
Q: Can I get a copy of my lab results?
A: Yes, we will be glad to give you results. We can make these results available for you online at through our patient portal. Please contact us for details.
Q: Who do I call if I have questions with billing?
A: Any questions or concerns regarding billing should be directed to the office manager at the office where you are typically seen.
Q: What is your Medication Policy?
A: It is the policy of our office to not phone in ANY controlled substance to your pharmacy. Maintenance medications will not be phoned in unless you have been seen in this office in the last six Months. Please allow 24-48 hrs on any maintenance medications to be refilled upon notification in this office. Our goal is to provide the best medical care to meet your needs and this policy is in place to adhere to the highest medical care standards.
Q. What is your policy regarding completion of administrative forms?
A. It is the policy of this office to charge a $20.00 fee/administrative form requiring completion (i.e. disability forms, physical forms, insurance forms, etc.)
Q: Do I have to pay at the time of my appointment?
A: The co-pay amount for a specialist visit is due at the time of check in. You are responsible for your deductible if it has not been met.
Q: Does your office accept credit cards for payment?
A: Yes, we accept Visa, MasterCard, Discover and American Express for payments, in addition to cash, check or money order. Returned checks will be assessed a $50 overdraft charge.
Q: What happens if I need to cancel or reschedule my appointment?
A: We kindly ask that you notify our office at least 24 hours in advance, so we can offer that appointment time to another patient.
Q: How do I get a copy of my medical records?
A: Request for medical records must be received in writing, in compliance with all State and Federal HIPAA privacy regulations. Your medical records belong to you.